Terms of Use

Last updated: 21 October 2025

About Us

Future Mill Limited (“we”, “us”, “our”) runs the Otter Learn website and app (together, “the Service”).

We are registered in England & Wales under company number [08329410].

You can contact us at [email protected].

Who Can Use the App

  • Children can use this app only with permission from a parent or guardian.
  • Parents or guardians must create or approve the child’s account and agree to these Terms.
  • The app is designed for children under 13, and we take special care to protect their privacy.

What the App Does

Otter Learn helps children learn through simple quizzes. We use some data (like progress, scores, or preferences) to make the experience personal and fun — but we do not show ads or share data for marketing.

Parental Responsibility

By giving consent, parents or guardians:

  • Confirm they are legally able to do so.
  • Agree to supervise their child's use of the app.
  • Can request to review or delete their child's information at any time by contacting us.

If we can't verify parental consent, we may disable the account until verification is complete.

Your Account

  • Keep your login details safe.
  • Do not share them outside your family.
  • You are responsible for anything done through your account.
  • We may suspend or delete accounts that break these Terms or our safety rules.

Safe and Respectful Use

Everyone must:

  • Be kind and respectful.
  • Not post or send harmful, rude, or unsafe content.
  • Not try to hack, copy, or disrupt the app.

We may monitor activity to keep the community safe.

Data and Privacy

We follow the UK GDPR and ICO's Children's Code.

Our Privacy Notice explains what information we collect and how we use it.

In short:

  • We only collect data needed to provide learning features.
  • We do not use tracking cookies or share data with advertisers.
  • Parents can contact us to view, correct, or delete their child's data.

See our full Privacy Notice for more details.

Intellectual Property

All content in the app — such as text, graphics, characters, music, and code — belongs to Future Mill Limited or our licensors. You can use it only for personal learning inside the app. Do not copy or reuse it elsewhere without permission.

Ending or Changing the Service

We may change or end parts of the Service at any time (for example, to improve features or meet new safety rules). We will give reasonable notice of any major changes.

Parents may close a child's account at any time.

Limitation of Liability

We work hard to make the app safe and reliable. However:

  • We do not guarantee it will always be available or error-free.
  • We are not responsible for losses caused by misuse or technical issues beyond our control.
  • Nothing in these Terms limits your legal rights under UK law.

Contact and Complaints

If you have any questions or concerns, please email [email protected]. We take safety and privacy seriously and will respond promptly.

Governing Law

These Terms are governed by the laws of England and Wales, and disputes will be handled by the courts of that country.